FAQ

Shipping

Where do you ship live animals?

Live animals ship to the contiguous United States only, by UPS or FedEx. We can't ship live animals to Alaska, Hawaii or US territories.

How long does shipping take?

Live animals take 1–2 business days, and we strongly recommend overnight shipping. Supplies take 3–7 business days.

What days do you ship live animals?

Monday to Wednesday, so animals never sit in a carrier facility over the weekend. Orders placed Thursday to Sunday ship the following Monday or Tuesday. Supplies ship within 1–3 business days.

How are animals packed?

In insulated styrofoam-lined boxes, in bags filled with pure oxygen, with heat packs or ice packs depending on the weather at your destination.

Do you ship in very hot or cold weather?

We may hold a shipment when your destination is above 95°F in summer or below 20°F in winter. We'll email you and you can choose to wait or take store credit.

Is there a cheaper option in Florida?

Yes. Florida addresses can choose FedEx Ground at checkout, usually 1–2 business days within the state, at FedEx's live rate. Locals can also choose free pickup at the store in Davie.

Is there free shipping?

Supply-only orders of $300 or more get free Express shipping. This doesn't apply to live animals.

Live arrival guarantee & returns

What if an animal arrives dead?

Contact us within 24 hours of delivery with a photo or video of the animal in its unopened bag. We'll replace it or refund it, depending on what we have in stock.

Can I return a live animal?

No. Live animal sales are final, but they're covered by the live arrival guarantee above.

The store

Can I visit in person?

Yes. We're at 8338 West State Road 84, Davie, Florida 33324, open Wednesday to Sunday, 12–7 p.m. (closed Monday and Tuesday).

How do I reach you?

Call 786-642-3001, email info@arium-usa.com or use our contact form.